Warranty & Return

Please click here to download the RMA Request Form if you wish to return a component or a system for refund, exchange, or repair. Our RMA department will response back to you within 48 hours once we received your request.

Return Policy

• Fill out the RMA request form with complete information, and email back to our RMA department service@e-itx.com to obtain a RMA number.
• E-ITX RMA department shall issue a RMA number within 48 hours. The RMA number is valid for maximum 10 days. If you do not receive your RMA number, please email again or contact us at (510)770-9419.
• Please attach a copy of filled RMA request form together with proper packing when returning products.
• Print RMA number on the shipping label, or mark clearly on every returned package.
• Please ship back the package (s) to E-ITX with freight prepaid. No freight collect is allowed.
• Improper packaging or insufficient packing materials, which cause damages to the returning products, may result in loss of warranty.
• Missing contents or loss of entire package (s) during shipping is the sole responsibility of the shipper.
• Upon receiving returned products, E-ITX RMA technicians shall inspect and process your RMA request within 14 days.
• The cost of shipping back to the customer will be charged to the customer when items returned for repair are found to be working or when the warranty has been voided.

Limited Warranty (Repairs and Exchanges)

In general, E-ITX warrants most of the products against defects in material and workmanship under normal use for a year from the date of original purchase. Except where noted, system built to order and components are covered under a year warranty; however an extended warranty is available.