Ordering and Shipping

Order Processing

E-ITX will ship their products anywhere in USA and worldwide, at its discretion and under specific terms, to other international destinations. Customer is responsible for all shipping and insurance charges. If items ordered are in stock and customer payment is confirmed, orders for products consisting solely of components (no built systems) that are placed before 12:00 p.m. Pacific Standard Time usually ship the same business day if using Fedex as the shipping method. However, this is not guaranteed. Orders for systems need to be assembled by E-ITX usually require 3-5 full business days for building and testing. Volume Orders may take longer. Please contact us for the availability if you need to place rush orders for systems. Rush orders for systems must be placed by 2:00p.m. Pacific standard time in order to ship by the end of business the next day.

Hours of operation: 9a.m. PST ~6p.m. PST Monday through Friday. Closed on weekends and national holidays.

To Cancel an order, please contact sales@e-itx.com . If you request cancellation of an order after order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery.

Refuse shipments are subject to a 15% cancellation fee plus shipping and handling charges.

Shipping

E-ITX use Fedex as their main carrier, shipping and delivery dates are not guaranteed. All orders sent by Fedex are insured against loss, theft and damage. Claims must be initiated with Fedex. E-ITX will not be responsible for any delivery delays by Fedex.

Orders can be delayed because of payment, billing, or shipping verification in order to prevent fraudulent credit card transactions. Shipping closes at 5 p.m. Pacific Standard time for orders being shipped via Fedex. Tracking numbers will automatically be sent to the customer when the order has shipped. E-ITX reserves the right to use an alternative shipping method due to weight restrictions. Shipping charges are non-refundable.
Products purchased or received under these terms and conditions are subject to export laws and regulations of the United States of America. Title and risk of loss to products pass from E-ITX to customer upon E-ITX's delivery of the Products to the carrier.

Free Economy Shipping Policy

E-ITX offers Free Economy Shipping within the United States (excludes Hawaii and Alaska) on all online orders of $200 and above. If your purchase qualifies for Free Economy Shipping, proceed to check out and select “Free Economy Shipping for over $200” shipping method. E-ITX will select the carrier and shipping speed. Products will usually arrive 5-10 business days. There are couple items are not eligible for free economy shipping. We will have a note on the description. You may read it carefully before you proceed to check out.

E-ITX reserves the right to waive this offer for any unforeseen circumstance i.e parts of an order are on backorder.

• Returns

  If the order (or parts of an order) needs to be exchanged (not due to defect), customers are responsible for both freight charges.
  If the product is defective, customer will pay for the freight to E-ITX and E-ITX will pay for the return freight to customer.
  If the items is being returned for a refund (must be within 15 days), a 15% restocking fee will be charged.
  There are no returns for refunds for orders beyond 15 days of invoice date.

Payment Options

• Credit Card:

        We accept all major credit cards including Master Card, Visa, discover, American Express. Please be sure and

        provide the exact name and billing address that your credit card bank has on file for you. Incorrect information

        may cause a delay in processing your order.

• Net Terms:

        We accept purchase orders from government agencies, educational institutions, and business within the United

        States. You can print the application and bank reference request form, and fax to us at 510-770-9644.

        Once we received the forms, we will response to the customer after all the required documents are reviewed

        by credit department. It usually takes up to 2~4 weeks.

        Credit Application

        Bank Reference Request Form

•  Paypal:

         We mainly use paypal as our merchant. Simply choose paypal as your payment method in the page. After you

         press the "Continue" button in the page, you will be directed to paypal's page to complete the transaction.

In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternate shipping is authorized. Please contact your credit card issuer bank and list your ship to address as an alternate address in their memo field. We will call them and verify the address.

• Bank Transfer:

        Please contact us at sales@e-itx.com for this payment option. All orders from outside of the United States paid

        by bank transfer are subject to a $30 processing fee for international wires.

Tax

All of our items will be shipped out from CA. Orders shipping address in California will be charged sales tax.

If you have a California Reseller's Permit. Please place your order as normal, write "Reseller" in the comment field, and fax over your reseller permit and California resale certificate with your last 4 digits of the order confirmation number. Upon approval, we will remove all tax from your order.